Shipping policy

1. Shipping

1) Shipping Rates

Free Shipping Conditions:

 - USA: Orders over $75 USD   
   - Canada: Orders over $75 CAD
 - South Korea: over ₩75,000 KRW
   - China: Orders over ¥680.00 CNY

Shipping Fees for Orders Below the Free Shipping Threshold:

   - USA: Orders $75 USD or less, add $17.99 USD for shipping
   - Canada: Orders $75 CAD or less, add $17.99 CAD for shipping
 - South Korea: Orders ₩75,000 KRW or less, add ₩15,000 KRW for shipping
   - China: Orders ¥680.00 CNY or less, add ¥128.00 CNY for shipping

Orders shipped to Yukon, NWT, and Nunavut may carry an additional shipping charge. You will be contacted by email if this applies.

Please be aware this offer does not apply to Items sold and shipped by Marketplace Sellers (3rd party sellers).

2) Delivery Standards

  • Orders are usually shipped within 1 business day after they are received. If your order is placed before 11:00am EST, your order will usually be shipped on the same day.
  • In Canada delivery time is about 1-3 business days and orders are shipped by Canada Post or UPS.
  • In the US delivery time is about 5-10 business days and orders are shipped by Canada Post or UPS.
  • South Korea delivery time is about 4-5 business days.
  • Tracking: Once your order is dispatched, you will receive an email containing the tracking information.
  • Remote Locations: For remote or hard-to-reach areas in Canada, additional shipping times and fees may apply. We will contact you if this is the case.
  • Certain areas may have longer delivery standards. You may find the detailed information on the Canada Post website. (http://www.canadapost.ca)

International delivery standards are varied by countries or orders. Please contact our Customer Service for estimated time and cost for the delivery to your country.

3) International Orders: Importing of goods and taxes

Please ensure that ordering from us does not contravene the customs laws of your country regarding the importation of nutritional supplements and herbs. Customs fees and/or impounding of an order (including any resultant expense, subsequent loss and/or return shipping) are the sole responsibility of the purchaser.

2. Order Processing and Cancellations

1) Processing Time

Once you place an order*, we will ship the package within 1 business day.
* Any order confirmation (electronic or paper receipt) given to you through Sahm-ginseng.com does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. Also note that Sahm-ginseng reserves the right to refuse the processing or shipment of an order for any reason.

2) Back order/Out of Stock/Pricing/Currency

If an item is temporarily unavailable from our suppliers, you will be informed promptly by email.

It does not happen very often, but if you find an error in your order, please contact our Customer Service within one week of receiving it and we will correct it as soon as possible.

Pricing: Sahm-ginseng endeavors to maintain a consistent price policy and to update this site to reflect any changes in price; however, some prices may vary depending on availability from our suppliers. This does not necessarily mean prices will always increase.