1. Shipping
1) Shipping Rates
Free Shipping Conditions:
Canada, USA, and South Korea: Free shipping on orders over $75 (or ₩75,000 KRW for South Korea).
Standard Shipping Fees for Orders Below the Free Shipping Threshold:
Canada, USA, and South Korea: For orders under $75 (or ₩75,000 KRW), a $17.99 USD/CAD (or ₩15,000 KRW) shipping fee applies.
Note: Orders shipped to Yukon, NWT, and Nunavut may incur an additional shipping charge, and we will contact you by email if this applies. Free shipping offers are not available for items sold and shipped by third-party Marketplace Sellers.
2) Delivery Standards
Orders are typically shipped within 1 business day. Orders placed before 11:00 am EST are usually shipped the same day.
Canada: Estimated delivery is 1-3 business days via Canada Post or UPS.
USA: Estimated delivery is 5-10 business days via Canada Post or UPS.
South Korea: Estimated delivery is 4-5 business days.
Delivery times may vary depending on location. For international orders, please contact our Customer Service for detailed information.
3) International Orders: Importing Goods and Taxes
Please verify that your country’s customs laws allow the import of nutritional supplements and herbs. Any customs fees or issues (such as impounding, expenses, losses, or return shipping fees) are the purchaser’s responsibility.
2. Order Processing and Cancellations
1) Processing Time:
Orders are typically processed and shipped within 1 business day of being placed. Please note that receiving an order confirmation does not signify acceptance, as Caforia reserves the right to refuse processing or shipping of any order.
2) Out of Stock / Back Orders:
If an item is temporarily out of stock, we will notify you by email. If you encounter any issues with your order upon receiving it, contact our Customer Service within one week, and we will assist promptly.
3) Order Cancellation:
You may cancel your order within 1 hour of placement. If cancellation is not possible, you can request a return through Customer Service.
How to Cancel Your Order:
Sign in to your Caforia account.
Go to ‘My Account’ -> ‘Order History’ and find the order you wish to cancel.
Click ‘Cancel Order’ at the bottom of the ‘Order Information’ page and confirm.
Once your order is cancelled, we’ll notify you by email, and your ‘Order History’ will be updated to reflect the cancellation.
3. Returns and Refunds
Caforia strives to ensure customer satisfaction with our 100% Satisfaction Guarantee on products sold directly by Caforia (Seller: Caforia, Manufacturer: David Health). Please note that clearance items and orders outside Canada are eligible for returns only if defective.
Return Process
Contact Customer Service: Provide your order number, name, the item(s) to be returned, and the reason. Please do not send items before submitting a return request.
Return Shipping Fees: Customers are responsible for return shipping fees unless the item is defective or there was a shipping error.
Non-Refundable Shipping: Any original shipping costs paid will not be refunded for returns.
Returns are typically processed within two weeks of receipt. Once processed, please allow 2-10 business days for the refund to appear on your payment method, although it may take up to one billing cycle depending on your provider.
Return Address (For products sold and shipped by Caforia ONLY):
Caforia.com
1111 Flint Road, #25
North York, ON, Canada
M3J 3C7
Tel: 416-739-8228
